About
We speak with
real life customers
all day long.
About Alphacom
As a leading
provider of customer experience solutions
We focus on making the customer experience as seamless as possible. Alphacom specializes in providing guidance for better customer experiences in the home maintenance and home improvement industry.
That means we speak to customers and listen to what they have to say. We use the information they provide us with to help businesses understand where they can transform aspects of their services to make it more consumer friendly. Alphacom is forward thinking and always on the cutting edge of innovation.
We work 24 hours a day, 365 days a year to serve our customers through all communication platforms. We pride ourselves on being the most consumer-centric business-focused customer service provider.
Innovation
We’re not the only business out there that focuses on creating the best customer experience.
We stand out among all the
rest due to one key aspect
of our company- innovation.
We encourage our employees to be multifaceted, to think beyond the usual scope of their jobs, and to always stay open minded. We maintain a culture of kindness, respect, and growth- the perfect environment to allow ourselves to propose creative solutions and present unique ideas to those that we work with.
Our Ten Commandments
Discover a workplace where you'll feel valued, supported, and empowered to reach your full potential.
Be maniacally consumer-centric:
We prioritize understanding and serving the needs of our customers with an unrelenting focus. Customer satisfaction drives every decision we make, ensuring we deliver exceptional service.
Be radically open-minded:
We embrace diverse perspectives, encouraging an environment where new ideas and innovative solutions flourish. Open-mindedness fosters creativity and drives continuous improvement.
Need for speed. Have a bias for action:
We value promptness and decisiveness. Acting swiftly and decisively allows us to adapt to changing circumstances, ensuring agility and responsiveness.
The people are everything. Love thy neighbor like thyself:
We prioritize our people, fostering a culture of mutual respect, support, and inclusivity. Valuing each other as individuals is integral to our success.
Think positive. Be positive. Stay humble:
A positive mindset fuels our team's energy and resilience. We believe in humility as a cornerstone of personal and professional growth.
Always be building (and looking for ways to automate):
We encourage continuous improvement and automation to streamline processes. We're committed to constant innovation and evolution.
Treat company resources as you would your own:
Responsible stewardship of resources ensures sustainability and efficiency. We manage resources wisely to maximize their impact.
In GD we trust, everyone else bring data:
We rely on data-driven insights to inform decisions, fostering a culture of accountability and evidence-based strategies.
Don’t be afraid to fail, but don’t fail twice:
Embracing failure as a learning opportunity fosters innovation and growth. We encourage calculated risks and learning from mistakes.
Work hard and lean into discomfort:
We believe in pushing boundaries and stepping outside comfort zones. Embracing challenges leads to personal and collective growth.